Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

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416.494.1109

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks and fleas. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at Seneca Animal Clinic has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these three options is best for you and your pet. If you are unsure, call or email us and we can discuss which solution is best.

Option 1: Prevention Medication Pick Up

When to pick this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Call or email us to provide updates or changes to your pet’s health.
  2. Place order for medication.
  3. Pick up medication from the hospital. Instructions will be provided on how you can administer the medication.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with a Telemedicine Check-Up

When to pick this option: “My pet is generally healthy, but I have a few concerns.”

This option is best for: Clients whose pet would benefit from a virtual check-up with a veterinarian, or if your pet has not been to our hospital in over 12 months.

  1. Click on the “Online Consultation” button. Follow the steps to create an account or to log in.
  2. Book a consultation via phone or video.
  3. The veterinarian will connect with you to discuss your pet’s health. You will receive a prescription for seasonal medication to be picked up at the hospital. The doctor will also discuss any additional recommendations related to your pet’s health (including a contactless visit if necessary).
  4. Pick up medication from the hospital. Instructions will be provided on how you can administer the medication.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 3: Prevention Medication with Contactless Hospital Visit

When to pick this option: “My pet has health challenges.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Call or email us to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post-exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at senanimalclinic@bellnet.ca, or call us at 416.494.1109Due to higher than normal call volume, we may not be able to answer the phone right away. Please leave us a message or send us an email and we will get back to you as soon as possible.

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, please follow us on Facebook.

Sincerely,

Your dedicated team at Seneca Animal Clinic

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Last updated: August 14, 2020

Dear Clients,

Thank you for choosing Seneca Animal Clinic for your pets' veterinary needs. As we continue to adjust to the "new normal," we have implemented new protocols to keep you and our team safe.

It is still preferred that you stay in your vehicle while we bring your pet in for their appointment. However, as of August 14, 2020, we will be allowing one client to accompany their pet during their visit for urgent, new puppy/kitten, or euthanasia appointments.

Should you choose to come in with your pet, we kindly ask that you comply with the following protocols:

  • Our doors will remain locked. Please call us at 416.494.1109 upon your arrival.
  • Face coverings must be worn to enter the clinic.
  • Physical distance with staff and other clients while inside the building.
  • Use hand santizing station upon entry.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • If you wish to wait in your vehicle during the appointment, when you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
  • ONLINE CONSULTATIONS ARE AVAILABLE

    If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

    NEW PET OWNERS

    Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    OPERATING HOURS

    We are OPEN with the following hours:

    - Monday & Tuesday: 8:00 am - 6:30 pm
    - Wednesday: 8:00 am - 6:00 pm
    - Thursday: 8:00 am - 6:30 pm
    - Friday: 8:00 am - 6:00 pm
    - Saturday: 9:00 am - 1:00 pm
    - Sunday: CLOSED

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Seneca Animal Clinic